Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website.

The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 


What we collect

We may collect the following information:

  • name
  • contact information including email address, postal address and postcode
  • demographic information you have provided to facilitate an order such as prefix title
  • other information relevant to customer surveys and/or offer.

For the exhaustive list of cookies we collect see the 'List of Cookies we collect' section below.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping.We may use the information to improve our products and services.
  • We may use essential details provided by your social media provider to authenticate you to the site, if you select a social media method for signing in.
  • We may use the information to fulfill your order. This will include providing your name and address details to the delivery service we use to complete your order.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided for subscription.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 


Payment information

We offer several payment methods at checkout. When you select and click to make payment, you are passed to a third party secure payment site. These sites will have their own privacy and data handling policies. Those policies will be visible at the point of entering payment details. You should refer to those policies to see how they handle and retain your data, including with approval your card details for future payments.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and geographic locations. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the UK Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

Under UK GDPR you have a right to erasure, also known as the right to be forgotten. Please refer to the Privacy Tools page to exercise this right, or Contact Us if you need assistance exercising this right or need clarification on what it means.


Lodging a complaint

You have the right to lodge a complaint with the competent data protection authorities in the event you believe that we have violated any of your rights when processing your personal data. The competent authority is Information Commissioner's Office with address Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and contacts 0303 123 1113.


Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will make the revised Privacy Policy available on our website and with this we will consider that all customers have been duly informed. In the event you do not object to the changes made, you will be bound by the provisions of the new Privacy Policy without the need to seek further confirmation by you.


List of cookies we collect

Please refer to the Cookie Settings or Privacy Tools page for details of the Neccessary / Marketing / Advertisement / Analytics cookies we use on the site. You can customise which cookies you allow us to use.


This Privacy Policy was last updated on 13th November 2022